Frequently Asked Questions

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  • This app is designed to improve the emotional health of adults and families affected by a disaster.

  • Access to your information will be restricted to the BBN system and the BBN team. We will NOT disclose any information about you to third parties. The BBN team will occasionally analyze data in the app to learn how people are using the app (e.g., what parts of the app are being used most often vs least often) and how many people are using it over time. We do not focus on one user's information when answering these questions. Instead, we group data together from all users and remove each user's identifying information. Click here to review the privacy page.

  • Although the app uses a minimal amount of data, every effort has been made to limit the amount that this app will use. It is always a good idea to be aware of your individual data limits. You can contact your service provider to find out more about your data plan.

  • Use this app as often as you would like. Generally, your symptoms are more likely to improve with daily use. Learning new skills takes time, so be patient with yourself. Find a quiet and private space so you can focus when using the app.

  • Go to Settings and tap Manage Notifications.

  • Go to Settings, tap Manage Notifications, and then select Reminders.

  • Log out of your account, then click on the "Forgot your password" button on the login screen. You will then be sent an email to reset your password.

  • BBN can help improve your emotional well-being after a disaster with easy-to-access mobile tools that support your emotional recovery and health across a range of domains, including posttraumatic stress, depression, and sleep. The tools include relaxation skills, mindfulness, scheduling pleasurable activities, monitoring and improving sleep, writing about your experience, and applying various coping tools to manage stress. By practicing these skills over time, you will become less distressed and be able to return to your daily activities.

  • Go to the Check-Ups section and tap Take 10-item Check-Up. You are encouraged to complete this check-up once a week so you can track your symptoms over time.

  • Yes. You are encouraged to seek additional help if you need to. Go to the Get Help section and chose from the list of available resources, such as Disaster Distress Helpline, American Red Cross, and National Institutes of Health.